FAQ
Questions?
Just ask!
Don't see yours? Call (800) 869-9868 or (561) 744-1990 and a dedicated casino specialist will help you.
Getting Started
What is Kenneth Froom Tours Inc.?
Kenneth Froom Tours Inc. is a professional casino travel agency that creates and maintains comprehensive casino trips for players at all levels. Founded in 1982 by Ken Froom, we also arrange group cruises personally escorted by Kenny. Read more on our About page.
What is a casino junket?
A junket is a casino trip arranged by a travel company, usually for a group or an individual player, built around the player's casino play. At Kenneth Froom Tours we verify your play history, negotiate with casino hosts on your behalf, and arrange the travel details so you can simply show up and enjoy the trip.
Do I need to be a high roller to travel with you?
No. Our trips are designed for the specific needs of players at all levels, not only the biggest bettors. Tell us about your play and we will tell you what we can arrange.
How do I find out what comps I qualify for?
Call us toll-free at (800) 869-9868 or at our office line, (561) 744-1990, or email ken@kenfroomtours.com. You can also fill in the Get Started form on our Contact page. A live agent replies either way.
Do I have to be 21 to use your services?
Yes. Our website and services are for adults 21 and older, and the Get Started form asks you to confirm your age and that your information is correct.
How do comps work?
Casinos reward play with complimentary rooms, food and beverage, free play, and other courtesies. We review your casino history, present it to the right people at the property, and negotiate the offer on your behalf. Once you approve a proposal, we arrange the rest. The full step-by-step is on our How It Works page.
What information will you ask me for?
To verify your play we ask for your name, contact details, date of birth, mailing address, and your recent casino history, including the casino names, your account numbers, and the name of your host if you have one. We also ask for a copy of a recent casino or cruise offer. You are welcome to give this information by phone instead of using the form.
Why do you ask for a recent casino or cruise offer?
A recent offer shows us the level of comps casinos and cruise lines are already extending to you. It helps our team verify your play quickly and negotiate from there. A photo of a mailer, an email, or an offer letter is perfect.
Is a trip guaranteed to be complimentary?
Comps depend on your verified play and on each property's own policies, so we cannot promise a specific outcome before we review your history. What we do promise is that we will pursue the best offers available to you and explain them clearly before you commit to anything.
Land-Based Casinos
Which casinos do you work with?
We work with 96 partner properties across the United States and the Caribbean, including destinations in Aruba, the Bahamas, the Dominican Republic, Puerto Rico, St. Kitts, and St. Maarten. Browse the complete list on our Partner Casinos page.
Cruises
Which cruise lines do you work with?
We work with nine partner cruise lines: Celebrity Cruises, Royal Caribbean International, Norwegian Cruise Line, MSC Cruises, Princess Cruises, Virgin Voyages, Holland America Line, Regent Seven Seas Cruises, and Carnival Cruise Line. See them on our Cruises page.
Do you arrange group cruises?
Yes. We organize group sailings with our partner cruise lines, and we review your casino play with the cruise line before you sail. Call us to talk through dates and group size.
Privacy & Contact
How do you use the information I send you?
We use your information to respond to your requests, evaluate your casino play for available offers, arrange the travel you ask for, and serve you as a client. We do not sell your personal information. The full details are in our Privacy Policy.
Is the quote request form secure?
Yes. The form sends us your answers over an encrypted connection. Our website itself does not keep a copy. If you would rather not share account numbers or offer documents online, call us at (800) 869-9868.
Will you send me text messages, and how do I stop them?
If you give us your mobile number, we may text you about your trips, quotes, and related service updates. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.
Where is your office?
Our office is based in Jupiter, Florida. For the fastest response, call our local number at (561) 744-1990 or call toll-free at (800) 869-9868.
What if something on this website is hard for me to use?
Please call or email us and we will help you directly. We also want to hear about it so we can fix it. See our Accessibility Statement.
Please note: It is further understood and agreed to by Client, that final confirmations of all room categories, including suites, as well as any subsequent decisions based on the Client meeting or not meeting the standards set by the Casino and agreed to by Client for qualifications of the complimentary trip, including the reversal and subsequent charges to Client for the trip are subject to change and at the sole discretion of the casino at any time. Therefore, it is fully understood that Kenneth Froom Tours Inc. is not a party to such decisions and therefore will not be held responsible for any such changes.